Shipping policy

Last updated: October 22, 2026

Where we ship

We ship to addresses within the United States. We do not ship internationally at this time.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US public holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

After your order ships, delivery usually takes 7–14 business days. Total time from order to delivery is usually 5–17 business days. These are estimates; carrier delays can occur.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay. Any free-shipping offer is shown clearly at checkout.

Tracking

When your order ships, you receive an email with a tracking number. Tracking may take up to 48 hours to update after shipment.

Delays

If we cannot ship your order within the stated processing time, we will email you with a new estimated shipping date and the option to cancel for a full refund. If the new delay is more than 30 days, we will ask for your consent to continue; if we do not receive it, we will cancel and refund you in full.

Lost or damaged packages

If your package is lost in transit or arrives damaged, we send a free replacement or give you a full refund.

- Not received: contact us if your order has not arrived within 20 business days of shipping, or if tracking shows "delivered" but you cannot find it. Please check with neighbors and your mailroom first. We will work with the carrier and replace or refund your order.

- Damaged: email us within 14 days of delivery with your order number and a photo of the item and packaging.

Incorrect addresses

Please check your shipping address at checkout. If you notice an error, email us right away — we can update it before the order ships. If a package is returned because of an incorrect address entered at checkout, we will reship once you confirm the correct address; reshipping costs may apply.

Multiple packages

Orders with several items may arrive in separate packages, each with its own tracking.

Contact

Ace Ventus LLC (Aurea Bloom)
75 E 3rd St, Ste 7, Sheridan, WY 82801, United States
Email: info@myaureabloom.store
Phone: +352 691 183 384