Refund policy
Last updated: October 22, 2026
Aurea Bloom is operated by Ace Ventus LLC. This policy explains how returns, refunds, replacements and cancellations work.
30-day returns on unopened products
You can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price.
Opened products
For hygiene and safety reasons, we cannot accept returns of opened or used cosmetics, except where the product arrived damaged, defective or incorrect (see below). If you experience irritation or a reaction, stop using the product and contact us.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, including any shipping you paid. You do not need to return the item unless we ask; if we do, we cover the return shipping.
How to start a return
- Email info@myaureabloom.store with your order number and the item(s) you want to return.
- We reply within 2 business days with return instructions. Please contact us before sending anything back.
- Return address: Ace Ventus LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, United States.
Return shipping
Return shipping for unopened change-of-mind returns is paid by the customer, unless the return is due to our error (damaged, defective or incorrect item). We recommend a trackable shipping service, as we cannot refund returns lost on the way back to us.
Refunds
- Approved refunds are issued to your original payment method within 5 business days of receiving and inspecting your return (or of approving a damaged/defective claim).
- Your bank or card issuer may take an additional 5–10 business days to show the refund.
- Original shipping charges are not refunded for change-of-mind returns.
- We will email you when your refund has been processed.
Exchanges
We do not offer direct exchanges. Return the unopened item for a refund and place a new order, or contact us and we will help.
Cancellations
You can cancel your order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can be returned under this policy instead.
Lost packages
If your package is lost in transit, we will reship it or refund you in full. See our Shipping Policy for details.
Payment disputes
If there is a problem with your order, please contact us first — we respond within 2 business days and can usually resolve issues quickly. This does not limit any right you have to dispute a charge with your card issuer.
Contact
Ace Ventus LLC (Aurea Bloom)
75 E 3rd St, Ste 7, Sheridan, WY 82801, United States
Email: info@myaureabloom.store
Phone: +352 691 183 384